Terms of service

Terms & Conditions

Welcome to the Novo Care Egypt website. These Terms & Conditions apply to this website and all related sections and services.

By accessing the website, you confirm your understanding and acceptance of these Terms & Conditions. If you do not agree, please do not use this website.

We reserve the right to change, modify, add, or remove parts of these Terms & Conditions at anytime. Changes become effective once posted on the website.

1. Use of Website

• You must be at least 18 years old to use this website, or under the supervision of a parent or legal guardian.

• You are granted a limited, non-transferable, and revocable license to use the website for personal shopping only.

• Any commercial use or misuse of the website is not allowed unless approved in writing.

2. Product Information

• Product information on the website is for general information purposes.

• Product images are for illustration only; packaging may vary slightly depending on

production updates.

3. Account InformationIf you register on our website, you are responsible for keeping your account information secure, including your password and login details.

4. Orders & Acceptance

• We reserve the right to refuse or cancel any order at any time.

• We may request additional information (such as phone number or address) before

accepting an order.

• Orders may be canceled due to stock issues, pricing errors, or suspected fraud.

5. Pricing

• All prices are listed in EGP.

• We aim to provide accurate pricing, but errors may occur.

• If a pricing error happens, we reserve the right to cancel the order and notify you.

6. Payment

Available payment methods will be shown at checkout (such as card payment, mobile wallet, or

cash on delivery, if available).

7. Shipping & Delivery

• We deliver across Egypt.

• Shipping timelines are estimates and may vary based on location, courier delays, and

holidays.

• Please refer to our Shipping & Delivery Policy for more details.

8. Returns & Refunds

Due to the nature of cosmetic and personal care products, opened products cannot be returned.

Please refer to our Refund & Exchange Policy for full details.

9. Intellectual Property

All content on this website, including logos, text, images, and designs, is the property of Novo

Care Egypt and may not be copied or used without permission.

10. Limitation of Liability

Novo Care Egypt is not responsible for:

• Courier delays

• Incorrect customer information

• Delays due to events beyond our control11. Governing Law

These Terms & Conditions are governed by the laws of Egypt, and any disputes shall be subject

to the jurisdiction of the Egyptian courts.

12. Contact

For any questions regarding these Terms & Conditions:

• Phone:

• Email:

• Address: 82 El Merghany street- Heliopolis